Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Shirpav® ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website www.shirpav.com.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and any other information you provide voluntarily.
- Non-Personal Information: Browser type, IP address, and usage data (e.g., pages visited, time spent on the site).
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- To provide and maintain our website.
- To improve, personalize, and expand our services.
- To understand and analyse how you use our website.
- To communicate with you, including customer service and support.
- To send you emails, newsletters, or other information that may interest you.
3. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your information in the following situations:
- With Service Providers: Third-party vendors who assist us in operating our website or conducting our business.
- Legal Requirements: If required by law or to protect our rights, privacy, safety, or property, or that of others.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access, update, or delete the information we have about you.
- The right to object to or restrict the processing of your personal information.
- The right to data portability.
6. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Links to Other Websites
Our website may contain links to other sites that are not operated by us. We encourage you to review the privacy policy of any site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us by filling the form.
Thank you for choosing us for your shopping needs!
Refund and Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, please review our refund and return policy below.
Returns
- Eligibility: You can return items within 15 days of receipt. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
Return Process
- Request a Return: Contact our customer service at shirpav3d@gmail.com to initiate a return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
- Prepare Your Return: Pack the item securely, including all original packaging and accessories.
- Send It Back: Ship the item to the address provided by our customer service team.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 5 days business days.
- Method of Refund: Refunds will be issued to the original payment method used during purchase.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of receipt so we can resolve the issue promptly.
Contact Us
If you have any questions or need further assistance, feel free to contact our customer service team by filling contact us form
Thank you for choosing us for your shopping needs!
Shipping Policy
Thank you for shopping with us! Below is our shipping policy to help you understand our shipping processes and options.
Shipping Methods
We offer several shipping options to meet your needs:
- Click & Collect (Free Service): Order online and we will make your order ready for collection next day from our Showroom.
- Standard Shipping: 3-5 business days. This is our regular shipping method with estimated delivery times based on your location
Processing Time
All orders made on request and will process within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the selected shipping method.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your shipment’s journey.
International Shipping
We currently not shipping to international customers.
Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 2 days your received the order for assistance.
Delivery Issues
If you experience any issues with your delivery, please reach out to our customer service team for support.
Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us without any hesitation
Thank you for choosing us for your shopping needs!
Terms of Use
Welcome to Shirpav®. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.
1. Acceptance of Terms
By using this site, you affirm that you are at least 18 years old or have the consent of a parent or guardian.
2. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the site. Your continued use of the site constitutes acceptance of the new terms.
3. User Accounts
- You may need to create an account to access certain features.
- You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
- Notify us immediately of any unauthorized use of your account.
4. User Conduct
You agree not to:
- Use the site for any illegal or unauthorized purpose.
- Post or transmit any harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable content.
- Interfere with the operation of the site or any user’s enjoyment of it.
5. Intellectual Property
All content, trademarks, and other intellectual property on this site are the property of Shirpav® or its licensors. You may not use any content without our express written permission.
6. Third-Party Links
Our website may contain links to third-party websites. We do not endorse or assume any responsibility for these sites. Your use of any third-party website is at your own risk.
7. Limitation of Liability
To the fullest extent permitted by law, Shirpav® is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website.
8. Indemnification
You agree to indemnify, defend, and hold harmless Shirpav®, its affiliates, and its employees from any claims, losses, liabilities, damages, costs, or expenses arising out of your use of the website or violation of these terms.
9. Governing Law
These terms are governed by the laws of Gujarat, INDIA. Any disputes will be resolved in the courts located in Gujarat, India.
10. Contact Us
If you have any questions about these Terms of Use, please contact us.
Thank you for choosing us for your shopping needs!